Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our electrical services. We are committed to safeguarding your data and handling it in accordance with UK GDPR and the Data Protection Act 2018. By using our website, you agree to the practices described in this policy.

Durham Voltage Group is a UK electrical contractor, and we act as the Data Controller for any personal information you provide. If you have any questions about how your data is handled, you can contact us at [your business email]. We may collect personal information such as your name, email address, phone number, address, job location, and details about your electrical enquiry. We may also collect technical information such as your IP address and browser details through cookies or analytics tools.

We collect data when you contact us through our website, request a quote, email or call us, or interact with our website. This information is used to respond to enquiries, provide quotes, carry out electrical work, manage bookings, send invoices, and maintain business records. We may also use data to improve our website and services. We do not sell your data to any third parties.

We process your data under several lawful bases, including fulfilling a contract when you request a quote or service, legitimate interests in running and improving our business, legal obligations relating to tax and accounting, and consent where required, such as for optional marketing communications. Your data is stored securely using encrypted devices, password‑protected systems, and secure email platforms. We only keep your information for as long as necessary for business, legal, or tax purposes.

We may share your data with trusted third parties such as accountants, payment processors, or subcontractors when required to complete your job. We do not share your information for marketing purposes. Our website may use cookies or analytics tools to help us understand how visitors use the site. You can disable cookies at any time through your browser settings.

Under UK GDPR, you have the right to access your personal data, correct inaccurate information, request deletion, object to processing, withdraw consent, or request a copy of your data. If you wish to exercise any of these rights, you can contact us at [your business email]. Our website may contain links to external sites, and we are not responsible for their privacy practices.

We may update this Privacy Policy occasionally, and the latest version will always be available on our website.